Delivery, return, refund

The delivery, return and refund policies on the site are as follows (any other details can be found in the reading of our CGV and CGU or by email at :

Delivery - applicable rules (CGV and CGU of the site):

The products are delivered to the delivery address indicated during the ordering process. Shipment is made within 48 working hours of the order, subject to availability. Delivery times are generally 2 working days in Metropolitan France, from the dispatch of the order, except in cases of force majeure (strikes, terrorist acts, wars, natural and meteorological disasters, etc.). All the deadlines indicated on the site are given as an indication and are not contractual. Some packages may experience transport delays beyond our control. The distribution of delivery costs is as follows:

Withdrawal in store – 0 €

Colissimo – 5 €

Chronopost – 7 €

Delivery is free from 150 € of purchases.

In case of payment by check, the order will be shipped upon receipt of the check by us.

Product return - applicable rules (CGV and CGU of the site):

In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal from MONSIEUR SIMEON without having to justify reasons or pay a penalty.
The affected product must be returned:
• properly protected, in its original packaging, accompanied by any accessories, instructions for use and documentation, labels; in perfect resalable condition (undamaged, undamaged or soiled)
• accompanied by the sales invoice so as to allow the latter to identify the Member (order number, surname, first name, address).
• without the product or service having clearly been the subject of long-term use (beyond a few minutes), that is to say provided that the products do not bear the mark of prolonged use exceeding the time necessary for their testing and are in a state suitable for their resale. Please note: we do not accept returns by registered mail. You will receive a notification upon receipt of the returned package, and the refund will be made within 14 days from the date on which MONSIEUR SIMEON was informed of the decision to withdraw.

This right of withdrawal does not apply to personalized products, in accordance with article L221-28 3° of the Consumer Code.

In the exercise of this right of withdrawal, the return costs are your responsibility. You will find on your customer account the procedure specific to product returns, the generation of your return slip, your label and all the information to contact us on the subject.

Product refund - applicable rules (CGV and CGU of the site):

Refunds of products in the cases referred to in Articles 7 and 8 of the GCS will be made as soon as possible and at the latest within 14 days of the date on which the right was exercised. The refund will be made by the same means of payment used during the initial transaction.